Facts About Poor Care

When something goes wrong with our health care, we often feel isolated and alone. The sad truth is that many, many people are impacted by quality issues in their health care.

Did You Know...

Support Groups

There are places to turn for healing if you have been impacted by medical error. MITSS (Medically Induced Trauma Support Services) provides educational support groups led by a clinical psychologist for patients and their families who have been affected by medical error or unanticipated outcomes. Click here for more information about MITSS' services.

Patient and Family Advisory Councils

By law, all Massachusetts hospitals are required to have Patient and Family Advisory Councils (PFACs). PFACs bring together current and former patients to work with the hospital on improving quality of care and the patient and family care experience. To find out how to get involved in a hospital’s PFAC and to learn more about the work of PFAC, go to the PFAC page on the Health Care For All website.



Information about Massachusetts hospitals | What is a Patient Advocate? | Writing Complaint Letters