Writing a Complaint Letter

If you canít resolve a problem with your health care provider in a face to face conversation, then you can write a letter and send it directly to him or her, and/or to the hospital where you were treated. If that fails, you can also file a formal complaint with a regulation agency, such as the Board of Health.

What to Include in Your Complaint Letters

What to Expect if You Write a Complaint Letter

When we invest energy in writing letters or filling out complaint forms, we expect a response, and we expect results! But unfortunately, hospitals and quality organizations (such as the Department of Public Health) are often slow to respond. Also, organizations differ in their communication methods (could be phone, mail, e-mail), and the length of the process (weeks to many months).

Investigations and Peer Review

Information about Massachusetts hospitals | What is a Patient Advocate? | Writing Complaint Letters